CUSTOMER SUCCESS STORY

Gaming Company

Challenges

Customers have relatively high requirements for infrastructure and network stability. Due to the nature of the customer’s industry, network fluctuations and related API connection interruptions are not tolerated. Currently, there is a large delay in user feedback in Hong Kong.

Solution

 

Combo Technology provided the client with essential GCP technical consulting services, assisting them in migrating their Portfolio analysis and tracking display platform from Alibaba Cloud in Hong Kong to the GCP region in Hong Kong. Utilizing BigQuery for data analysis, the client initially faced challenges with GCP cloud services due to a lack of migration and deployment experience, which hindered their ability to conduct effective Portfolio testing.

To address these issues, the Combo Technology team delivered tailored solutions and technical support, offering real-time technical consultations, online operational guidance, and remote desktop assistance. They facilitated hands-on implementation during core service training, migration, and testing processes, and provided on-site adjustments and debugging when necessary. This comprehensive support expedited the completion of testing and validation for the client’s business systems on GCP, ensuring a smooth transition and enhanced operational efficiency.

Results

By seamlessly integrating with the Google Cloud ecosystem, the client was able to create a more comprehensive data set that provided valuable insights into customer needs. Leveraging the data from BigQuery, they optimized their data loading logic, resulting in an unparalleled user experience characterized by speed and responsiveness. Furthermore, Combo supported the client by offering testing and validation services on the GCP platform, ensuring the stability and reliability of their systems.

This multifaceted approach not only enhanced the client’s understanding of their customers but also significantly improved operational efficiency and user satisfaction, ultimately laying a solid foundation for business growth and innovation. Through these strategic enhancements, the client is now better equipped to respond to market demands and deliver exceptional value to their users.